Privacy policy

Hermes Telecom BV, Noorderlaan 147 bus 22, 2030 Antwerpen, VAT BE 0843.299.291 (hereinafter "Hermes Telecom") is responsible for the processing of personal data as described in this policy, in accordance with the General Data Protection Regulation (GDPR).

What data we process

• Contact form: name, organisation, email address, phone number, location and the content of your question.
• Client area: details of your account, such as name, email address and login details.
• Billing: invoice details and payment status, managed in our back-office system.

Why we process it

We use your data to answer your question and prepare a proposal, to deliver and invoice our services, to give you access to the client area and to comply with legal obligations. The legal bases are the performance of a contract or pre-contractual measures, our legal obligations and our legitimate interest in following up business enquiries efficiently.

Retention period and processors

We keep data no longer than necessary for the purpose for which it was collected, and billing data for as long as the law requires. Our systems run in our own data centres. We do not sell your data and only share it with third parties when that is necessary to deliver our services or when the law requires it.

Cookies

This website only uses strictly necessary cookies and no analytics or tracking tools. You can find more explanation in our cookie policy. Cookie policy

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection. You can also lodge a complaint with the Data Protection Authority (www.gegevensbeschermingsautoriteit.be).

Contact

For questions about privacy or to exercise your rights, email privacy@hermes-telecom.net.