Terms and conditions

This text outlines the general framework of our services. The final terms and conditions and the specific arrangements per customer are set out in the quote and contract.

Offer and quotes

Our offering is made by quote. A quote is valid for the period stated in it. An agreement is formed after written acceptance of the quote.

Services and SLA

The scope of the services and the associated service levels (SLA) are determined per contract.

Invoicing and payment

Invoices are payable within the period stated on the invoice. In the event of late payment, statutory late-payment interest and costs may be charged.

Liability

Our liability is limited to direct damage and, except in the case of intent or gross negligence, to the amount specified in the contract. We are not liable for indirect damage such as loss of profit.

Applicable law and competent court

Belgian law applies. Only the courts of Antwerp have jurisdiction.

Contact

Hermes Telecom BV, Noorderlaan 147 bus 22, 2030 Antwerpen, VAT BE 0843.299.291.